The table below summarises the main rules applicable to buying from the Shop and sending items through the Circular Program on Kakoo Kakoo. It is designed to help customers quickly understand the difference between shipping and returns, depending on the situation. The detailed rules remain subject to the applicable Terms & Conditions and dedicated pages on the website.
| Element | SHOP – Buying | CIRCULAR PROGRAM – Selling |
|---|---|---|
| Purpose | You purchase second-hand items directly from Kakoo Kakoo through the Shop. | You send a parcel of clothes to Kakoo Kakoo to be evaluated, sorted and potentially resold. |
| Who sends the parcel? | Kakoo Kakoo prepares and ships your order to your delivery address or pickup point. | You prepare and send your parcel to Kakoo Kakoo using a carrier of your choice. |
| Preparation time | Orders are prepared within 1 to 2 business days after payment confirmation. | You are responsible for preparing the parcel (clean, folded, properly packed). |
| Delivery methods | Delivery is available to your home or to a pickup point depending on the carrier selected at checkout. | You freely choose your carrier (e.g. Bpost, Mondial Relay) and shipping method. |
| Delivery time | Estimated delivery time is usually between 1 to 8 business days depending on the carrier and method selected. These delays are indicative. | Delivery time depends entirely on the carrier you choose and is not controlled by Kakoo Kakoo. |
| Shipping costs | Shipping fees are paid by the customer and calculated automatically based on parcel weight, destination and carrier. | Shipping costs are paid by you when sending your parcel to Kakoo Kakoo. |
| Shipping compensation | Depending on the situation (returns or commercial conditions), shipping costs may be compensated through store credit according to applicable rules. | Shipping costs are compensated with store credit equivalent to the lowest standard shipping rate once your parcel is received and validated. |
| Tracking | A tracking number is sent by email once your order has been shipped, allowing real-time tracking. | Tracking depends on the carrier you select. You are responsible for keeping proof of shipment. |
| Responsibility before receipt | Kakoo Kakoo is responsible for the parcel until it is delivered to you. | You are responsible for the parcel until it is received by Kakoo Kakoo. |
| Incorrect address / uncollected parcel | If the address is incorrect or the parcel is not collected, it may be returned. A new shipment may require additional fees. | You are responsible for providing correct information and properly identifying your parcel. |
| Return period | You have 14 days after delivery to request a return without justification. | If less than 80% of your items are accepted, you may request the return of refused items within 7 days. |
| Return conditions | Items must be unworn (except fitting), unwashed, undamaged and returned in original condition. | Only refused items can be returned, and only if requested within the allowed timeframe. |
| Return shipping costs | Return shipping costs are at your expense, but may be compensated with store credit after validation. | Return shipping costs for refused items are at your expense and are not reimbursed. |
| Refund method | Amounts paid by card/cash are refunded via the original method. Amounts paid with store credit are refunded as store credit. | No cash payment is made. Any compensation is issued only as store credit. |
| Initial shipping refund | In case of withdrawal, initial delivery costs are refunded based on the lowest standard shipping rate. | Not applicable. Instead, initial sending costs may be compensated via store credit. |
| Non-returnable items | Certain items cannot be returned for hygiene reasons (e.g. underwear, swimwear, earrings) or if used/damaged. | Items that do not meet quality standards are refused. See 'Accepted / Refused Items' page for details. |
| Damaged parcel | You must contact Kakoo Kakoo immediately and provide photos. | If damage occurs before arrival, you must contact your carrier directly. |
| Parcel not received | If marked as delivered but not received, a carrier investigation will be opened before any resolution. | You must rely on your tracking proof and contact your carrier. |
| Acceptance threshold | Not applicable. | If at least 80% of items are accepted, you may receive a store credit based on the evaluated value. |
| Accepted items | You keep the item unless you return it. | Accepted items become the property of Kakoo Kakoo. |
| Unclaimed items | Not applicable. | If you do not request return, items may be donated or recycled. |
| Credit validity | Store credits are generally valid for 2 months. | Circular store credits are valid for 2 months and not convertible to cash. |
| Used credit | If a credit has been used, it may be deducted from any refund. | Use of credit is final and cannot be reversed. |