Each item is one of a kind. When you click “Proceed to checkout”, the item is temporarily reserved for 10 minutes so you can complete your purchase. A countdown timer appears at that stage.
If payment is not completed within those 10 minutes, the reservation ends automatically and the item becomes available to other customers again.
Adding an item to your cart does not reserve it. The Favorite feature lets you save an item for later, but it does not prevent someone else from purchasing it first.
The timer begins only at checkout, not before. Its purpose is to ensure that unique items are not blocked in incomplete purchases for too long.
Because each piece exists in a single quantity, this system helps keep availability fair, stock flow fluid, and the shopping experience clear for everyone.
Yes, but only once you reach checkout. At that point, the item is held for 10 minutes while you finalize pa The timer begins only at checkout, not before. Its purpose is to ensure that unique items are not blocked in incomplete purchases for too long.
Because each piece exists in a single quantity, this system helps keep availability fair, stock flow fluid, and the shopping experience clear for everyone.
yment. During this period, other customers can see that the piece is currently being purchased.
If the payment is not completed in time, the item is released immediately.
Each product page includes the most relevant sizing information available for that item. This may include the original label size, an estimated size if the label is missing, an AI-generated worn image to help with visual projection, and, in some cases, additional measurements.
For a broader understanding of fit and conversions, you can also refer to our Size Guide.
Not always. Some visuals are AI-generated to help you better imagine how a garment may look when worn. These images are intended as a styling and fit aid.
The actual item may vary slightly in fit, tone, drape, or appearance, especially depending on fabric and cut. The product page remains the reference point for the actual item offered for sale.
Every item is individually checked before it is listed, and its condition is stated as clearly as possible on the product page.
We generally use the following categories:
· Excellent: near-new condition
· Very good: minor signs of wear
· Good: visible wear, while remaining fully wearable and functional
This allows you to shop with a clear understanding of the item’s actual state.
All items come through the Kakoo Kakoo Circular Program. They are sent to us by sellers, then received, sorted, checked, and selected according to our quality standards before being listed online.
Each piece is manually inspected and prepared where needed before it becomes available for purchase. You therefore buy directly from Kakoo Kakoo, not from an individual seller.
Non. Kakoo Kakoo n’est pas une marketplace entre particuliers. Il n’y a pas de vendeurs tiers qui gèrent eux-mêmes leurs annonces, expéditions ou interactions clients.
Chaque article est géré directement par Kakoo Kakoo, de la sélection et du contrôle qualité jusqu’au stockage, à l’expédition et au service client.
No. Kakoo Kakoo is not a peer-to-peer marketplace. There are no third-party sellers managing their own listings, shipping, or customer interactions.
Every item is handled directly by Kakoo Kakoo, from selection and quality control to storage, shipping, and customer service.
We currently accept:
Visa, Mastercard, Maestro, Bancontact, Apple Pay, and eligible eco vouchers such as Edenred, Sodexo, and Monizze.
Eco vouchers can only be used on categories that qualify under the applicable rules, such as second-hand fashion.
Yes. Standard vouchers may be used across the website unless a specific restriction is stated.
Circular vouchers are issued as part of the Circular Program and follow separate rules. They are valid only on Kakoo Kakoo, cannot be exchanged for cash, and are not transferable.
A circular voucher works as store credit and can be applied directly at checkout. Its value is deducted from the amount of the items in your order.
If the value of your voucher is higher than your order total, the remaining balance stays available for a future purchase, subject to the applicable validity period and conditions.
Yes, unless a specific promotion or exceptional operation states otherwise. If a restriction applies, it will always be clearly indicated at checkout or on the offer concerned.
Yes. All payments are processed through our payment partner Mollie, in line with European security standards.
Your banking information does not pass through Kakoo Kakoo’s systems and is never stored by us.
Only in cases of confirmed misuse, such as deliberate abuse of the system or repeated attempts to bypass voucher rules.
If such a situation arises, Kakoo Kakoo will contact you first before taking any action.
When a voucher has been used, it is considered consumed. If an order is later returned, the refund is adjusted to reflect the benefit already applied.
This means that the voucher value already used may be deducted from the refund, and no refund can exceed the amount actually paid by the customer.
We offer both home delivery and pickup point delivery, depending on your location and the carriers available for your order.
The delivery options available to you will be shown automatically at checkout.
Delivery generally takes between 3 and 8 business days, depending on the carrier selected and the destination.
These timelines are indicative and may be affected during busy periods or by circumstances outside our control.
Orders are usually prepared and shipped within 1 to 2 business days after payment confirmation.
As soon as your parcel is shipped, you receive a confirmation email with your tracking number and a direct tracking link.
You can also follow your order from your account under My Account → My Orders.
If a parcel appears delayed or potentially lost, a carrier investigation is opened.
In line with our Terms and Conditions and carrier procedures, a refund cannot be issued until that investigation has been completed.
To return an item, log in to your account, open the relevant order, and submit a return request by following the instructions provided.
You will then be guided through the return steps, including shipment instructions where applicable.
Returned items must be sent back clean, unworn except for try-on, unwashed, undamaged, odor-free, and in the same condition in which they were received.
If an item shows signs of wear, washing, damage, stains, or strong odors, the refund may be refused or adjusted.
You have 14 days from receipt of the parcel to request a return under your right of withdrawal. Once the return has been requested, you then have an additional 14 days to send the item back.
The refund is issued within a maximum of 14 days after the returned parcel is received, or after proof of shipment is provided, in accordance with applicable regulations.
Kakoo Kakoo may wait until the item has been received before finalizing the refund.
Yes, but only if the order has not yet been prepared or shipped. If it has already left our premises, the standard return process applies once you receive it.
Yes. You may return one or several items from the same order. However, all items you wish to return should be sent back together in a single parcel.
Yes, return shipping costs are initially paid by the customer. Once the return has been processed, these costs are reimbursed in the form of a voucher usable on Kakoo Kakoo.
If the item is defective, incorrect, or non-compliant, return costs are fully covered by Kakoo Kakoo.
If you return the entire order under your right of withdrawal, the initial shipping costs are refunded at the lowest standard delivery rate.
If only part of the order is returned, the refund of shipping costs may be adjusted proportionally. In cases involving an error, defect, or non-compliant item, shipping costs are refunded in full.
Refunds are made using the original payment method used for the order. If part of the purchase was paid with a voucher, that portion is reissued as a voucher, in accordance with the applicable conditions.
Please contact customer service within 48 hours of delivery and provide your order number, a photo of the parcel, and details of the missing item.
We will verify the issue as quickly as possible.
If the item received is defective, incorrect, or materially different from its description or photos, please contact us within 48 hours and include clear photos.
In such cases, Kakoo Kakoo covers the return and issues the appropriate refund.
Each item is priced individually using resale expertise, based on brand demand, condition, seasonality, material quality, and uniqueness. Pricing reflects real market value.
No. Pricing varies based on the item’s condition, demand, and timing. This keeps valuations fair and realistic.
It’s the expected selling price of an item. Your reward is based on this estimate, so you don’t have to wait for the item to sell.
Items in strong condition, from desirable brands, and aligned with current demand or season tend to earn more.
After evaluation, you choose from your account between cash payment or circular store credit.
If 80% or more of your items are accepted, you receive full shipping reimbursement in store credit. If not, you receive 50% as credit.
Shortly after evaluation and once your choice is confirmed. No waiting for items to sell.
A full breakdown is available in your account, including item values, total reward, and any shipping credits.
No. There are no registration fees, listing fees, or deductions. The amount shown is what you receive.
Yes. Resale value can vary with seasonality, trends, and market demand.
They are not compensated and are donated or recycled by default. You can request a return within the given timeframe (fees apply).
No. Once your results are issued, your reward is final.
No. Earnings depend on the quantity, condition, and demand of your items.
Because pricing is handled by experienced professionals using clear, consistent criteria.
You can explore the Selling Guide, Accepted / Refused Items, or contact our team for support.
Each item is assessed based on condition, brand demand, seasonality, material quality, and compliance with standards.
If your lot is validated, you can choose between a cash payment or circular store credit with higher value and shipping reimbursement.
It is a higher-value reward usable on Kakoo Kakoo, including shipping reimbursement. It is valid for 2 months and cannot be converted to cash.
Refused items are listed in your account. By default, they are donated or recycled. You may request a return within the timeframe shown in your account (fees apply). If no request is made, items follow the default process.
If less than 80% of your items are accepted, the lot is not validated and full rewards do not apply. You may still receive partial shipping reimbursement in store credit. This threshold ensures consistent quality and a fair resale experience.
Yes. Items are handled by trained staff, with authenticity checks and secure data handling.
Shipping takes 2 to 5 days, evaluation up to 10 working days, and rewards are issued shortly after validation.
Yes. There are no fees to join. You only pay shipping upfront, which is reimbursed in store credit.
Yes. Submissions may be paused temporarily to maintain quality processing.
Because it removes the effort of traditional resale. You send your items once, and everything else is handled.
Accepted items are taken over by Kakoo Kakoo for resale. Refused items remain yours unless you choose not to request their return.
Kakoo Kakoo decides based on the condition and potential for reuse of each item.
Counterfeit items are removed from circulation, not returned, and do not qualify for compensation.
You can explore the Selling Guide, Prices & Earnings, or Accepted / Refused Items pages, or contact support for assistance.
You send a parcel of eligible items, our team evaluates each piece, and once your lot is validated (80% accepted), you receive your reward as cash or store credit. The process is fully managed and trackable from your account.
It’s designed for those who want a simpler, more considered way to resell without managing listings, pricing, or logistics.
Yes. A minimum of 20 items is required. There is no maximum.
Women’s fashion items only, including clothing, shoes, bags, and non-precious jewellery. All items must be clean, in very good condition, and suitable for resale.
Your parcel is received, registered, and evaluated item by item. You receive a summary with accepted and refused items, along with your reward. The process takes up to 10 working days.
Wash and dry all items, check for defects, ensure closures work properly, and fold them neatly. Well-prepared items are easier to evaluate and more likely to be accepted.
Not required, but recommended. It improves presentation and can help with evaluation and acceptance.
Seasonal items perform best when sent in-season. Timeless pieces can be sent at any time.
You will receive a shipping label by email. Attach it to your parcel, drop it at a relay point or arrange pickup, and keep your tracking number.
Yes. Clothing, shoes, bags, and jewellery can be sent together. Pack carefully to avoid damage.
You pay upfront, and the cost is reimbursed in store credit after evaluation.
Je ontvangt een bevestiging en je artikelen worden geregistreerd en ingepland voor evaluatie. Je kunt de voortgang volgen via je account.
You receive a confirmation, and your items are registered and queued for evaluation. You can track progress from your account.
Up to 10 working days, depending on volume.
You will receive an email and a full breakdown in your account, including accepted items, refused items, and your reward.
They are donated or recycled by default. You may request a return within the specified timeframe (fees apply).
They are removed from circulation, not returned, and not compensated.
Ils sont retirés de la circulation, non restitués et non indemnisés.
Yes. Creating an account is required to place an order, track your purchases, manage returns, and access your vouchers.
Click on the profile icon at the top right of the website, then select “Create an account”. Enter your email address, choose a password, and your account will be created in a few seconds.
Click on “Log in” from the same menu.
If you forgot your password, select “Forgot password” and follow the instructions sent to your email to reset it securely.
First, check that your email address and password are correct. You can also try resetting your password.
If the issue persists, please contact our support team so we can assist you promptly.
Log in to your account and go to “My account” → “Personal information”.
You can update your contact details, password, and preferences at any time.
You can request account deletion from your account settings. Please note that this action is permanent and cannot be undone.
Make sure the voucher is still valid, has not already been used, and applies to your order. Some vouchers may be restricted to specific categories or conditions.
If everything appears correct and the issue remains, contact support for verification.
In some cases, a voucher is marked as used if it has already been applied to an order, even if that order was later modified.
If you believe there is an error, please contact our team with the relevant details so we can review your situation.
Please contact us within 48 hours of delivery and include:
· Your order number
· A photo of the parcel received
· Details of the missing or incorrect item
We will review your request and resolve the issue as quickly as possible.
If an item shows a defect or differs significantly from its description or photos, contact us within 48 hours, including clear photos.
In such cases, we will arrange a return and issue the appropriate refund.
You can first try:
· Logging out and back in
· Clearing your browser cache
If the issue persists, contact us via the Help section or email, describing the issue and, if possible, including a screenshot.
You can reach us at any time via:
· The Help / Support section on the website
· The contact form available in your account
· Email: contact@kakookakoo.be
Our team is available to assist with orders, returns, vouchers, and technical questions.
We aim to respond as quickly as possible. During peak periods (sales, holidays, launches), response times may be slightly longer, but every request is handled with care.
You can contact us via the Contact section on the website. Your feedback helps us continuously improve the Kakoo Kakoo experience.
If you would like to represent the brand and share your passion for second-hand fashion, you can contact us via the community section. Our team will review your request.
Follow us on Instagram and TikTok (@KakooKakoo) to discover new arrivals, share your looks, and stay connected with the community.
Shipping takes 2 to 5 days, evaluation up to 10 working days, and rewards are issued shortly after validation.